Frequently asked questions
Which tools can I import my documents from?
There are import guides for Notion, Confluence, Evernote, Quip and Bear, plus direct import from DOCX and HTML files. That covers most of the places teams keep notes and documentation before they move. Each source behaves a little differently, so follow the guide for the tool you are leaving rather than one general procedure.
Will my formatting survive the import?
Everyday structure such as headings, lists, tables and attached files generally carries over, but no import between two different editors is identical to the original. Expect to open the imported pages and tidy a few layouts, especially anything that relied on a feature unique to the old tool. Import a small batch first and check it.
Can I import from Word or from saved HTML files?
Yes. DOCX import handles Word documents and HTML import handles pages exported or saved from the web or another system. This is the route to take when the tool you are leaving is not on the direct import list but can export to one of those two formats. Both have their own guide in this category.
Should I import everything before I open a client portal?
It is usually easier to bring in the material you need, organize it in your internal workspace, and only then place the parts a client should see into a portal. Import creates ordinary pages, so what follows is a normal question of structure and access. Nothing becomes visible to a client simply because you imported it.
Can AI help clean up content after a migration?
Once content is in FuseBase, an AI assistant can work on it: summarizing a long imported page, suggesting tags, or drafting a tidier version for you to review. After a migration that is often faster than reorganizing hundreds of pages by hand. The assistant proposes and a person decides what is kept, edited or dropped.
How is this different from pasting work into a chatbot?
A general chat tool has no standing role, no access to your client records and no rules about what it may act on. An AI coworker in FuseBase is set up against real work, with scoped permissions, inside the process it is helping with.
Can clients take part in the process, not just read it?
Yes. Clients can comment, approve, fill in what you asked for and upload their own files, inside the permissions you set. Their response continues the internal work rather than arriving as another email to transcribe.
Can each client get their own space?
Yes. Each client can have a portal of its own, branded to you, holding only the documents, updates and approvals that client should see. Access is set per person and per item rather than per workspace.
What is FuseBase?
FuseBase is an AI native client portal and client collaboration platform for businesses that serve clients. Operating since 2014, it holds the internal work your team does and the portal your client sees as two sides of one process, so nothing has to be copied from one place to the other.