Security incident response plan
Give a security firm and its client one shared incident response plan with severity levels, roles, a first-hour checklist and notice templates.
- Industry
- IT Services, MSPs and Dev Shops
- Team
- Operations, Security and compliance
- Use case
- Project management
- Tags
- Incident response
Template preview
Overview
What this template supports
A client-visible incident response plan that a cybersecurity and compliance firm agrees with its client. It defines severity levels with response targets, the response phases as a flowchart, a first-hour checklist, evidence-handling rules, role responsibilities, staff and customer notice templates, the lessons-learned steps and an emergency contacts reference. External notices go through legal review, and contact numbers are referenced rather than printed.
- Severity table with response targets
- Response phase flowchart
- First-hour checklist
- Evidence preservation and chain-of-custody warnings
- Role responsibility tabs
- Staff and customer notice templates
- Lessons-learned steps and emergency contacts
How to use this template
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Name every role
Fill the incident commander, client incident owner, forensic lead and communications lead; write Needs review for any open role.
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Test the plan
Run a tabletop exercise before relying on the plan and record the date.
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Review after incidents
Update the plan after each lessons-learned review and share the current version with the client.
Frequently asked questions
What does Security incident response plan help me do?
Give a security firm and its client one shared incident response plan with severity levels, roles, a first-hour checklist and notice templates.
What is included in this template?
It includes Severity table with response targets, Response phase flowchart, First-hour checklist and Evidence preservation and chain-of-custody warnings.
Who is this template designed for?
It is designed for Operations and Security and compliance teams working in IT Services, MSPs and Dev Shops.
What should I review before using this template?
Fill the incident commander, client incident owner, forensic lead and communications lead; write Needs review for any open role. Run a tabletop exercise before relying on the plan and record the date.
Where do emergency numbers go?
The page says where they are stored instead of printing them on a client-visible copy.
Can I add this template directly from the gallery?
The gallery provides previews and public links. Adding a copy directly to your workspace from the gallery is not available yet.