Our teams were doing their best, but things kept slipping. Projects moved forward, then stalled. Communication felt like noise. When we moved to FuseBase, everything started making sense again.
We have a medium-sized company that is growing and scaling. As we grew, we needed better processes and tools.
Our teams weren’t working well together. Marketing tracked work in one platform. Product used another and operations preferred spreadsheets.
It worked okay when we were small. Everyone just knew what was going on. But as we grew, communication broke down. Messages got missed. Files disappeared. Two teams would work on the same thing without knowing.
I remember one Monday morning when three departments sent different versions of the same report. Each one was slightly off.
I knew we needed one space where everyone could see what was happening.
Challenge
We were running three major projects at the same time. Marketing, product, and support teams all used different tools. One day, I asked for a progress update and got three different answers.
The shared document was outdated, and the file in Slack had missing information.
Deadlines were missed because we couldn’t see what others were working on. Everyone felt frustrated and burned out. We needed a single place where updates, files, and timelines were clear to everyone.
I was unhappy with team performance. We needed to change something.
Nancy Lee
Head of Projects
Verified: 11/10/2025
Solution
A colleague recommended FuseBase to keep internal teams organised, and we decided to give it a try. We were really excited about the results.
We built a shared workspace with folders for every department. The projects had proper labels, timelines, updates, and all the files we needed. It made collaborating in real time much easier.
No one had to ask, “Where’s the latest version?” anymore. Comments happened right next to the work. Getting approvals became so easy with quick comments and edits.
I also enjoyed the onboarding process for new hires. Before, it took days to explain where things were, but now they are up to speed from day 1.
Using FuseBase kept our tasks aligned without costing us extra time.
Nancy Lee
Head of Projects
Verified: 11/10/2025
Result
After a few weeks, projects had better outcomes. Teams didn’t wait on each other anymore. We didn’t need so many meetings anymore.
FuseBase made our process feel lighter. We weren’t trying to force alignment anymore.
We still use it every day. Each team has its own space, but we’re all connected. Managers can see progress without asking for updates.
FuseBase brought our teams closer and made our work better.
Verified: 11/10/2025 Verified: 11/10/2025
