FuseBase client portals helped us collaborate better
We used to spend hours chasing feedback and files. Now that everything is in one shared space, projects move faster and our clients feel more connected.
I’m in charge of customer experience at a growing agency. We handle several client accounts at once, and our biggest problem was communication.
Everything was scattered. Files were stored in Google Drive, internal feedback came through Slack, and client approvals happened over email. Everyone did their best but it was just too easy to lose track of things.
Our clients wanted quick updates but we were always delayed. Some days, I spent more time looking for the latest version of a document than actually helping clients.
We wanted a place where clients could see what was happening without needing to ask for it. That’s when we tried FuseBase.
Challenge
A major challenge for us has been the back-and-forths with clients. They often have different versions of the project in front of them and tasks get delayed or missed.
This led to lots of missed deadlines. Clients were unhappy because they couldn’t track the project. Our team felt frustrated at the processes. We needed a workspace where the team and clients can collaborate.
We needed better processes to improve the relationship with our clients.
Alice Sams
Head of CX
Verified: 10/17/2025
Solution
FuseBase was one of the tools we were recommended so we gave it a try. Inside, we added sections for different items like project timelines, task updates, and shared files. Additionally, we embedded our feedback forms and meeting notes into the client portal.
Our clients were very impressed. They could log in anytime, see progress, leave comments, and download the latest materials.
FuseBase made it easy to organize everything through the folders and pages. Each stakeholder could see what applied to them without getting overwhelmed. As an added step, we also created checklists so everyone could track deliverables step by step.
Within a few days, communication felt lighter. We didn’t need long email threads anymore. We implemented it for all our clients and they loved being able to find everything in one place.
Our clients tell us they love how easy it is to stay updated. They feel part of the process now.
Alice Sams
Head of CX
Verified: 10/17/2025
Result
After moving to FuseBase, projects started finishing faster. Clients gave feedback quicker because they had access to everything they needed. Internal communication also improved because no one was guessing what was done or waiting for files.
We now use FuseBase for every client project. Each portal includes the project overview, file library, meeting notes, and a space for client feedback.
The change has been huge. Clients say they feel more involved and trust us more. Our team feels happier and more organized. We are not chasing updates or tasks anymore.
FuseBase made our client collaboration better. Everyone knows where to go and what to do.
Verified: 10/17/2025 Verified: 10/17/2025
